Privacy Policy

Introduction

Chedders Computer ("we", "us", "our") operates the website chedderscomputer.store. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, place an order, or contact us.

By using our website or services, you agree to the collection and use of information in accordance with this policy. We are committed to handling your personal data responsibly and transparently.

---

Information We Collect

We may collect the following types of information:

• Contact Information: Name, phone number, email address, and delivery address — provided when you place an order or contact us.
• Order Information: Details of the products you purchase, payment method used (we do not store card numbers), and transaction records.
• Communication Records: WhatsApp messages, emails, or phone call notes from interactions with our team.
• Website Usage Data: Browser type, IP address, pages visited, and time spent — collected automatically via cookies and analytics tools.

---

How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfil your orders and deliveries.
• To communicate with you about your order status, warranty support, or return requests.
• To respond to your enquiries and provide customer support.
• To send you updates, promotions, or new product announcements — only if you have opted in.
• To improve our website, services, and customer experience.
• To comply with legal and regulatory obligations.

---

Sharing Your Information

We only share your information in the following limited circumstances:

• Delivery Partners: We share your name and delivery address with our courier partners solely to fulfil your order.
• Manufacturer Service Centres: For warranty claims, we may share your device serial number and purchase details with the relevant manufacturer.
• Legal Requirements: We may disclose information when required by Nigerian law or a valid court order.

---

Cookies

Our website uses cookies — small text files placed on your device — to improve your browsing experience. Cookies help us remember your preferences, analyse site traffic, and understand how visitors use our site.

You can control or disable cookies through your browser settings. Note that disabling cookies may affect some functionality of the site.

---

Data Security

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. Our website uses HTTPS encryption and our payment processes are handled through secure, reputable payment processors.

While we do our best to protect your data, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and be cautious when sharing personal information online.

---

Your Rights

You have the right to:

• Request access to the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data, subject to our legal obligations.
• Opt out of marketing communications at any time.

To exercise any of these rights, contact us at info@chedderscomputer.store.

---

Children's Privacy

Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

---

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this page periodically. Continued use of our website after changes constitutes your acceptance of the updated policy.

---

Contact Us About Privacy

If you have questions or concerns about this Privacy Policy or how we handle your data, contact us at:

• Email: info@chedderscomputer.store
• Phone: +234 916 000 6406
• Address: No 10 Simbiat Abiola Way, Computer Village Ikeja, Lagos Nigeria

Last updated: January 2025